Privacy Policy

1. Information We Collect

me88 collects the following types of information when you use our platform:

Personal Information

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Identity verification documents (e.g., government-issued ID, proof of address)
• Payment and banking information used for deposits and withdrawals

Technical Information

• IP address, browser type, and operating system
• Device information and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source

Gaming Information

• Gaming activity, including bets placed, games played, and transaction history
• Bonus and promotion usage
• Customer support interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your me88 account
• To verify your identity and age in compliance with regulatory requirements
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and respond to your enquiries
• To personalise your gaming experience and recommend relevant games or promotions
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with legal and regulatory obligations
• To improve our platform, services, and overall user experience
• To send you important account notifications, updates, and promotional communications (where you have opted in)

3. Cookies & Tracking

me88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function properly, including login sessions and security features
• Performance cookies: Help us understand how visitors interact with our site by collecting anonymous usage data
• Functional cookies: Remember your preferences and settings to provide a more personalised experience
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

4. Data Sharing & Third Parties

me88 does not sell your personal information to third parties. We may share your data with:

• Service providers: Trusted third parties who assist us with payment processing, identity verification, analytics, and customer support
• Regulatory authorities: Government agencies or regulatory bodies when required by law or to comply with legal obligations
• Legal proceedings: In response to valid legal requests, court orders, or to protect the rights, property, or safety of me88, our users, or the public
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

All third-party service providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.

5. Data Security

me88 implements industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure server infrastructure with firewall protection and intrusion detection systems
• Strict access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Secure storage of payment information in compliance with industry standards

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to data portability: Request a copy of your data in a structured, machine-readable format
• Right to restrict processing: Request that we limit the processing of your personal data in certain circumstances
• Right to object: Object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Data Retention

me88 retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Account data is retained for the duration of your account and for a reasonable period after closure
• Transaction records are retained as required by applicable financial regulations
• Marketing data is retained until you withdraw your consent or unsubscribe
• Technical data (e.g., server logs) is typically retained for a limited period for security and analytics purposes

When data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

8. Children's Privacy

me88 does not knowingly collect personal information from anyone under the age of 18. Our platform is intended for adult use only. If we become aware that we have collected data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has provided us with personal information, please contact our customer support team immediately.

9. Changes to This Policy

me88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through:

• Live chat — available 24/7 on our platform

For more information about how we operate, please review our Terms and Conditions and Responsible Gaming page.